General Questions

1. How do I contact Customer Service or Technical Support in the United States?

Customer Service
Lansdale, PA 19446
Toll Free: (800) 558-5236
Fax: (800) 877-1295
Technical Services
Tel: 401-781-8220
Fax: (401) 781-7317
Email Tech Services

1. Do I need to use your grooving tool to groove pipe ends?

Answer: No special grooving tools are required because at GRINNELL we follow the C606 AWWA standard grooving specification. This standard allows you to use the same grooving tool no matter what the size of the pipe.

2. What does the 10 year warranty cover?

Answer: Products manufactured by GRINNELL Products, a product line by Johnson Controls International, are warranted solely to the original buyer for 10 years against defects in material and workmanship when paid for and properly installed and maintained under normal use and service.

3. Is certification required to install the GRINNELL couplings?

Answer: GRINNELL couplings are quick and easy to install. No certification is necessary to use them. However, installer should read and follow published installation instructions. Very knowledgeable territory managers are available throu ghout the United States to offer training and provide hands-on service.

4. What is BIM?

Answer: BIM is an acronym for Building Information Modeling. It generates building data prior to the construction of the building allowing you to better manage the project during its life cycle. Usually it uses three-dimensional building modeling software to amplify productivity in building design and construction. GRINNELL experts virtually assemble your system to make sure it fits and to identify interferences before they occur. Because the virtual environment is a practice-run to the actual installation, GRINNELL experts can provide accurate cut-lengths and spot-on installation instructions to help your business move at the speed you need.

Products and Applications

1. Do I need a torque wrench to install the Figure 577 Rigid Coupling?

Answer: No, there is no requirement to use a torque wrench. The GRINNELL Figure 577 Rigid Coupling has a wide enough range that it can be installed with any standard wrench or ratchet, including a torque wrench.

2. Does using a grooved system require you to use more hangers?

Answer: GRINNELL Figure 577 Rigid Couplings do not require more hangers than a welded system. Both Figure 577 couplings and welded joints follow allowable hanger spacing as specified in the ANSI 31.1 and 31.9 standards.